October 2016

The rise of scribes is but one sign that many EHR systems, as currently designed, make clinicians less productive and patient interactions more awkward. The main ways touted by ONC and most observers to address usability issues focus on user-centered design and more comprehensive usability testing.   However, can these methods alone actually address clinician complaints?   […]


What Flu Season Taught Me About Patient Engagement

by Jerome Carter on October 24, 2016 · 0 comments

It’s flu season again. Visits to ERs will increase, and the waiting rooms of primary care practices will be visited by the walking dead. From my first job out of residency until I began consulting, flu season always held an aura of dread. Since flu symptoms are often confused with upper respiratory ailments, during flu […]


Patient Engagement & User Experience

by Jerome Carter on October 19, 2016 · 0 comments

Communicating and interacting with patients is important both for care quality and patient safety.   How can workflow technology enhance or improve how small practices manage patient communications? Find out in this multi-part tutorial series. Clinical Workflow Center Managing Patient Communications with Workflow Technology, Part I Managing Patient Communications with Workflow Technology, Part II: Signs and […]


The Ways of “Workflow”

by Jerome Carter on October 10, 2016 · 2 comments

Workflow issues are in fashion.   Unfortunately, discussions of workflow-related problems often go off track because the term “workflow” sometimes takes on different meanings based on user and context.   It reminds me of my early consulting days when I was engaged to help a hospital’s executive leadership determine whether their facility was ready for an […]


What I’ve Been Up To…

by Jerome Carter on October 3, 2016 · 2 comments

Keeping three websites going is a lot of work, but entirely manageable with proper planning. Clinical Swift and Clinical Workflow Center were added to the EHR Science family to address specific HIT issues and challenges.  All three sites had detailed plans on launch, and plans for each were revised in Autumn of 2015.  However, things […]