Clinical Process Management

The Dark Side of e-Prescribing

by Jerome Carter on June 25, 2018 · 0 comments

What happens when medications are cancelled, but no one ever tells the pharmacist? As I mentioned in my last post, this issue hit home recently.   A relative who has multiple physicians started to exhibit worsening symptoms of muscle weakness, hypotension, fatigue, reflux, and shortness of breath that progressed over a roughly 15-month period. Quite by […]


Light at the End of the Tunnel

by Jerome Carter on June 4, 2018 · 0 comments

Work on the monograph is coming along well, and, as the title of this post implies, the end is finally in sight! After having changed many times, the outline and content are stable at eight chapters plus any required appendices.   Five chapters have been written, two are in progress and the remaining chapter consists only […]


Software Innovation after Meaningful Use

by Jerome Carter on February 27, 2017 · 0 comments

Cell phones made telephone technology much more useful–no more searching for a phone booth or waiting at home for a call. Cell phones quickly evolved, eventually bringing us the much-loved Blackberry. Blackberry smartphones moved beyond calls to encompass a range of communication modes.  However, despite the gap in features and utility between the Blackberry generation […]


A Little Clinical Workflow News…

by Jerome Carter on November 9, 2016 · 0 comments

Last week, I finally started work on a clinical workflow book that I hope will be published in late spring of 2017. The working title is Clinical Workflow: Methods, Models and Software Applications. The book will contain 14 to 15 chapters and will be written as a practical handbook suitable for classroom use. Topics covered […]


What Flu Season Taught Me About Patient Engagement

by Jerome Carter on October 24, 2016 · 0 comments

It’s flu season again. Visits to ERs will increase, and the waiting rooms of primary care practices will be visited by the walking dead. From my first job out of residency until I began consulting, flu season always held an aura of dread. Since flu symptoms are often confused with upper respiratory ailments, during flu […]


Patient Engagement & User Experience

by Jerome Carter on October 19, 2016 · 0 comments

Communicating and interacting with patients is important both for care quality and patient safety.   How can workflow technology enhance or improve how small practices manage patient communications? Find out in this multi-part tutorial series. Clinical Workflow Center Managing Patient Communications with Workflow Technology, Part I Managing Patient Communications with Workflow Technology, Part II: Signs and […]


The Ways of “Workflow”

by Jerome Carter on October 10, 2016 · 2 comments

Workflow issues are in fashion.   Unfortunately, discussions of workflow-related problems often go off track because the term “workflow” sometimes takes on different meanings based on user and context.   It reminds me of my early consulting days when I was engaged to help a hospital’s executive leadership determine whether their facility was ready for an […]