The rise of scribes is but one sign that many EHR systems, as currently designed, make clinicians less productive and patient interactions more awkward. The main ways touted by ONC and most observers to address usability issues focus on user-centered design and more comprehensive usability testing.   However, can these methodsContinue Reading

Clinical care consists of processes, and workflows are the means by which processes are carried out. Supporting clinical work with software requires, at a minimum, a detailed understanding of clinicians’ workflows, a means of representing those workflows in a computable format, and systems that can make use of the computableContinue Reading

My explorations in clinical care system design are progressing well.   In particular, I am pleased with the responses to the posts on primary care and EHR design.  There is a groundswell of interest in better systems that do more to help clinicians with the tasks they find burdensome.  PerhapsContinue Reading