Evidence is mounting that providers are dissatisfied with their EHRs—so much so that they are willing to switch. I don’t see this as unexpected or problematic. It is simply a sign of a maturing market and the growing sophistication of EHR users, which I think bodes well for innovative vendors.
Transferring tasks from paper to electronic systems always brings a few unexpected surprises. Despite the best efforts of analysts and software designers, it is often difficult to capture all the nuances of any human activity, no matter how seemingly simple, within the confines of an electronic system. Future users, being
In the last post, I mentioned that I intended to complete a workflow paper that had languished for the last few years. As it turns out, I made only a little progress. This was not due to a lack of effort. It’s just that in going over the original outline
In the last post, I alluded to the possibility of using software prototyping tools* as aids to EHR usability testing and product selection. While there are many types of prototyping tools, I have been most intrigued by those that allow the creation of interactive user interfaces. Using these tools, I
The last post focused on state and how this concept helps to portray the interactions between workflow participants. Movement through the Good Care, LLC workflow model followed the paths laid out by arcs connecting places and transitions. You undoubtedly noticed that places are static, and that transitions drive the action
EHR selection and implementation, usability, and software design all share a common set of goals, the most important of which are ensuring that users are productive and that patients receive quality care. Workflow analysis as an adjunct to system selection and implementation is old news (1). Perhaps, the recent ground
Recently, while reviewing visits to EHR Science, I noticed that the number of people accessing the Usability resources page has jumped. Now that EHR adoption is moving along, usability has gained a much higher profile, both from the ONC as a certification requirement (EHR Certification 2014—Darwinian Implications?) and from users