The rise of scribes is but one sign that many EHR systems, as currently designed, make clinicians less productive and patient interactions more awkward. The main ways touted by ONC and most observers to address usability issues focus on user-centered design and more comprehensive usability testing.   However, can these methodsContinue Reading

Good user interfaces are hard to create, and unfortunately, the UI often receives less design attention that other aspects of a software system.   Personally, I see this as a developer fatigue issue. After the wrangling with objects, algorithms, APIs, security, and such, it is tempting to slap on a UIContinue Reading

No, the title is not a mistake. It simply reflects what I have come to realize over the last month or so. Innovation is about solving problems and, as the saying goes, “Necessity is the mother of invention.”   Misery is a source of innovation, and the loudest cries about EHRContinue Reading

Feedback is important for any design process. Whether it is software or a new cocktail recipe, we rely on testers to ensure that the final product is acceptable. What happens, however, when the feedback received is misleading? Then what?; usually hours of soul-searching, head-scratching and frustration. Everyone who has designedContinue Reading

Software should make one’s life better. Otherwise, why use it?   Clinical software should make completing clinical processes more efficient and productive. Unfortunately, the complexity of clinical processes, even those considered simple by most people, is often underestimated.   Clinical processes require thought and action. Thus, any given workflow must account forContinue Reading