EHR Usability

Light at the End of the Tunnel

by Jerome Carter on June 4, 2018 · 0 comments

Work on the monograph is coming along well, and, as the title of this post implies, the end is finally in sight! After having changed many times, the outline and content are stable at eight chapters plus any required appendices.   Five chapters have been written, two are in progress and the remaining chapter consists only […]


The rise of scribes is but one sign that many EHR systems, as currently designed, make clinicians less productive and patient interactions more awkward. The main ways touted by ONC and most observers to address usability issues focus on user-centered design and more comprehensive usability testing.   However, can these methods alone actually address clinician complaints?   […]


Usability Research: The Need for Standards

by Jerome Carter on June 27, 2016 · 0 comments

With the possible exception of those living under rocks, everyone knows that EHR usability is a hot topic.  The million-dollar question is what to do about it.   Understanding the nature of usability problems is always a good place to start.  As one would expect, the number of usability studies reported in the literature has […]


User-Centered Design—It’s Complicated…

by Jerome Carter on June 20, 2016 · 0 comments

Good user interfaces are hard to create, and unfortunately, the UI often receives less design attention that other aspects of a software system.   Personally, I see this as a developer fatigue issue. After the wrangling with objects, algorithms, APIs, security, and such, it is tempting to slap on a UI that simply provides access to […]


No, the title is not a mistake. It simply reflects what I have come to realize over the last month or so. Innovation is about solving problems and, as the saying goes, “Necessity is the mother of invention.”   Misery is a source of innovation, and the loudest cries about EHR systems with poor usability have […]


Feedback is important for any design process. Whether it is software or a new cocktail recipe, we rely on testers to ensure that the final product is acceptable. What happens, however, when the feedback received is misleading? Then what?; usually hours of soul-searching, head-scratching and frustration. Everyone who has designed software has gone through this […]


Software should make one’s life better. Otherwise, why use it?   Clinical software should make completing clinical processes more efficient and productive. Unfortunately, the complexity of clinical processes, even those considered simple by most people, is often underestimated.   Clinical processes require thought and action. Thus, any given workflow must account for one or more of the […]