The Future Looks Great!
As many of you know, I have made my share of optimistic predictions regarding next-generation EHR systems. Those predictions are based on assumptions about how technology will evolve in the next few years. When those assumptions bear fruit, it makes for even more optimism. So, as everyone is preparing forContinue Reading
A Little Clinical Workflow News…
Last week, I finally started work on a clinical workflow book that I hope will be published in late spring of 2017. The working title is Clinical Workflow: Methods, Models and Software Applications. The book will contain 14 to 15 chapters and will be written as a practical handbook suitableContinue Reading
Fixing EHR Usability Requires More Than Doubling-Down on Usability Testing and UCD
The rise of scribes is but one sign that many EHR systems, as currently designed, make clinicians less productive and patient interactions more awkward. The main ways touted by ONC and most observers to address usability issues focus on user-centered design and more comprehensive usability testing. However, can these methodsContinue Reading
What Flu Season Taught Me About Patient Engagement
It’s flu season again. Visits to ERs will increase, and the waiting rooms of primary care practices will be visited by the walking dead. From my first job out of residency until I began consulting, flu season always held an aura of dread. Since flu symptoms are often confused withContinue Reading
Patient Engagement & User Experience
Communicating and interacting with patients is important both for care quality and patient safety. How can workflow technology enhance or improve how small practices manage patient communications? Find out in this multi-part tutorial series. Clinical Workflow Center Managing Patient Communications with Workflow Technology, Part I Managing Patient Communications with WorkflowContinue Reading
The Ways of “Workflow”
Workflow issues are in fashion. Unfortunately, discussions of workflow-related problems often go off track because the term “workflow” sometimes takes on different meanings based on user and context. It reminds me of my early consulting days when I was engaged to help a hospital’s executive leadership determine whether theirContinue Reading
What I’ve Been Up To…
Keeping three websites going is a lot of work, but entirely manageable with proper planning. Clinical Swift and Clinical Workflow Center were added to the EHR Science family to address specific HIT issues and challenges. All three sites had detailed plans on launch, and plans for each were revised inContinue Reading